FAQ

YOUR QUESTIONS, ANSWERED

Getting Started
Before you begin
How long does it take to get started? +
Our onboarding session runs around four hours on average. During that session, we set up your quality database together, covering your WPS, WPQR, welders, materials and equipment, and we get your first project live. Onboarding is included at no extra cost. By the time we finish, you are not just configured in theory. You are ready to document real welds on a real job.
What do I need to have ready before we begin? +
Your existing WPS and WPQR documents, your qualified welders and their current certificates, the materials and equipment you work with, and any drawings you use on your jobs. Once these are uploaded into SOCWeld, they live in your shared quality database. Every document, every project, every team member and every site draws from the same source. You enter it once and it is there for everyone, permanently.
Do you help us set everything up, or do we do it on our own? +
During the onboarding session we get your first project live together, so you have hands-on experience from day one rather than figuring it out on your own afterwards. From there, your quality manager handles everything directly. We work continuously to make SOCWeld as straightforward as possible to use. And if questions come up along the way, we are available via Teams, phone and email, and SOCWeld includes a built-in AI reference tool so you can get answers to documentation questions without waiting for support.
How does the pricing work? +
SOCWeld is priced for production companies. You pay only for the welds you document, nothing more. No fixed monthly fee, no per-user licence, and no small print. When production stops, so do the bills. That means pricing follows your actual output rather than sitting as overhead regardless of what is happening on the shop floor.
Is there a contract, and can we cancel? +
There is no binding. You are invoiced monthly per project, which means the cost is straightforward to pass on to your client. If the platform is not in use, there is no invoice. We operate this way because we trust that SOCWeld delivers value, and we would rather earn your continued use than lock you into it.
Does SOCWeld fit the company I work in? +
Yes, regardless of size. SOCWeld has no user tiers and no feature packages. Whether your team has 10 welders or 500, everyone works in exactly the same platform. The difference is not in what the software offers, but in how each team adapts the process and level of detail to match their own setup. SOCWeld is used by small single-site manufacturers and by manufacturers with multiple sites across different countries. You are not paying for a bundle where half the functionality does not apply to you, and you are not locked into a minimum number of user licences. You pay per project, monthly, with no binding.
The Platform
What SOCWeld does and how it works
Will it work with our existing drawings? +
Yes. You can upload any existing PDF drawing and mark your welds directly on it. If you do not have a drawing to hand, you can take a photo instead. For as-built projects on pipe systems, SOCWeld includes a simple built-in isometric drawing tool so you can document exactly what was built without needing external software.
Does it cover both steelwork and pipework? +
Most documentation tools are built for one or the other. SOCWeld handles both within the same platform and adapts its documentation fields and reporting to match the scope of each job, whether it is structural steel, pipe systems or a combination of both.
Does it integrate with our ERP or project management system? +
SOCWeld is a standalone platform for welding documentation. You can import and export a wide range of data in Excel, which means your existing systems can exchange data with SOCWeld without costly custom integrations. Most companies find this covers everything they need without having to involve IT or external developers.
Can we use it across multiple sites or projects at the same time? +
Yes. SOCWeld is built for multi-project environments. Your quality database, WPS library, qualified welders and equipment list are shared across all active projects, while weld records remain specific to each job. Teams at different sites or on different projects work in parallel without duplicating setup.
Which welding standards does it support? +
SOCWeld is built to meet the highest standards in welding documentation. The platform was developed from within the pharmaceutical industry, which carries some of the most demanding welding documentation requirements in existence. When your quality system has to satisfy FDA and EMA batch record requirements, every other standard becomes easier by comparison. Whether your scope is governed by EN 1090, ISO 3834, PED 2014/68/EU, NORSOK M-601, ASME BPE, ASME IX, ISO 15614, ISO 9606 or EN 13480, SOCWeld is built to hold up under the most demanding audits in your industry. Curious where your own documentation stands? Try the Audit Readiness Self Check.
How does it handle welder qualification renewals? +
SOCWeld tracks welder qualifications automatically and generates alerts before certificates expire. Qualifications are linked directly to the relevant WPS, so the system ensures that only welders qualified for a specific procedure are assigned to it. You always know who is qualified for what, and there is no risk of sending a welder onto a job with the wrong qualification or an expired certificate.
Can third-party inspectors access our documentation? +
Yes. You can give third-party inspectors access to exactly what they need and nothing more. Permissions are set at a granular level, so an inspector sees only the documentation relevant to their scope. There is no risk of exposing data you did not intend to share, and no need to print or export anything before an audit visit.
Will our welders actually use it on the shop floor? +
SOCWeld is designed so that a welder can learn to document their welds in five minutes. The level of responsibility welders carry varies from company to company and country to country, and SOCWeld adapts to that. Whether a welder logs every detail themselves or a QA manager handles documentation based on the welder's input, the interface is built to be straightforward for whoever is using it on the floor.
We already have a QMS. Do we have to replace it? +
No. SOCWeld handles the welding-specific documentation layer: weld logs, WPS assignment, welder qualification tracking and inspection records. It sits alongside your existing QMS rather than replacing it.
Your Data
Security and ownership
Is my data backed up and secure? +
Yes. SOCWeld runs on its own infrastructure built to meet the security standards that pharmaceutical customers require, which are among the most demanding in any industry. We maintain both online and offsite backups of all customer data, and we pride ourselves on uptime that is as close to uninterrupted as it gets. For full technical detail, see our Security Whitepaper.
What happens to our documentation if we stop using SOCWeld? +
Your documentation belongs to you. If you decide to move to a different solution, you can export your full documentation packages exactly as you would when delivering them to a client. This can also be arranged after you have stopped using SOCWeld. We do not lock data inside the platform.

Still have a question? Our team is available via Teams, phone and email.

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